Orders & Shipping
How long does shipping take?
Processing and delivery times vary depending on the product, destination, carrier, and any holidays or weekends. Any delivery estimate shown at checkout or on a product page is an estimate, not a guaranteed arrival date.
Once tracking becomes available, we'll send it to you by email.
Do you offer free shipping?
Yes. Free standard shipping on qualifying U.S. orders of $70 or more. U.S. orders below $70 have an $8.00 standard shipping charge. Shipping options and rates for other supported destinations may vary and will be shown at checkout before payment.
Can I track my order?
Yes. Once tracking information is available, you'll receive an email with your tracking details. You can also visit our Track Your Order page to check the latest status.
Where does RiseniX ship?
RiseniX currently ships to:
- United States
- Canada
- United Kingdom
- Australia
Available products, shipping methods, and delivery options may vary by destination.
Returns & Refunds
What is your return policy?
RiseniX accepts eligible return requests within 30 days of delivery. For voluntary returns, items should be unused, in the same condition as received, and include original packaging and accessories.
Please contact us before sending anything back — return destinations may vary depending on the product and fulfillment location.
How do I start a return?
Reach out to us with your order number and reason for the return:
Email: clamy9@phoenixcrestholdings.llc
Phone / WhatsApp: +1 (910) 248-9149
We'll review your request and send you the appropriate return instructions.
My item arrived damaged, defective, or incorrect. What should I do?
Contact us as soon as possible and include:
- Your order number
- A description of the issue
- Photos or video showing the problem (when possible)
Depending on the situation and applicable consumer law, we'll arrange a replacement, repair, refund, or another appropriate remedy.
Products
Are RiseniX products suitable for dogs and cats?
RiseniX offers products for dogs, cats, or both — depending on the individual product. Always review the product description, sizing information, and intended use before purchasing. For toys, grooming tools, harnesses, and similar items, supervise your pet during initial use.
How do I choose the right size?
Check the sizing information on the individual product page. For harnesses and fitted products, measure your pet carefully and compare with the size chart. If you're between sizes, we recommend sizing up for a more comfortable fit. Still unsure? Contact us and we'll help.
Are your products covered by a warranty?
Warranty coverage varies by product. If your item arrives defective or develops a problem, contact us with your order number and details. We'll explain the options available to you. Your rights under applicable consumer-protection laws are not affected.
Contact & Support
How can I reach customer support?
We're happy to help with product questions, orders, shipping, returns, and general support. We typically respond within 1–2 business days.
Email: clamy9@phoenixcrestholdings.llc
Phone / WhatsApp: +1 (910) 248-9149
Website: risenix.co
For order-related questions, please include your order number so we can assist you more efficiently.